Privacy policy
Privacy Policy
This Privacy Policy explains how Vodovo BV (“Nesnesi”) collects, processes, uses and protects certain Personal Data about you when you visit the Nesnesi website available at www.nesnesi.com ( the “Site”), including the interface dedicated to online sales (the “Eshop”). “Personal Data” means any information relating to an identified or identifiable natural person. An "identifiable natural person" is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, an online identifier, or to a or several specific elements specific to his physical, psychological, genetic, psychic, economic, cultural or social identity.
Nesnesi complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, as well as any applicable national transposing or additional legislation (collectively the "Privacy Law"). Nesnesi respects your privacy and how you choose to provide data. Nesnesi recognizes the need for appropriate protection and management of Personal Data collected. That is why Nesnesi conducts its business and processes your Personal Data in accordance with this Privacy Policy to help you understand what types of Personal Data Nesnesi may collect, how Personal Data may be used, and with whom Personal Data may be shared. By placing an order on the Eshop or by using the Site in any way, you accept the application of this Privacy Policy. Nesnesi will collect and process your Personal Data in accordance with and for the purposes defined therein. This Privacy Policy is available on the Site.
Data controller
The responsible for processing your Personal Data is the Belgian company Vodovo BV, whose registered office is located at Jozef Buerbaumstraat 6, 2170 Merksem (Belgium), registered with the Crossroads Bank for Enterprises under number 0545.829.094, and called “Nesnesi” in this Privacy Policy. This Privacy Policy sets out the conditions under which Nesnesi may process your Personal Data, with your consent if necessary. Nesnesi acts as data controller under the Privacy Law.
Categories of Personal Data processed, purposes of processing and legal bases
Categories of Personal Data processed
The Personal Data collected and processed by Nesnesi includes the following information:
Personal Data concerning you as provided by you or generated by Nesnesi during the registration procedure on the Site and the creation of your user account or when updating the latter ("Account Data"): your surname and first name, gender (male/female), date of birth (optional), password, postal code (optional), e-mail address, language.
Personal Data about you as provided by you or generated by Nesnesi when you place an order on the Eshop (“Order Data”): your first and last name, gender (male/female), postal and e-mail addresses, language , name and VAT number of your company (if applicable), billing address, place of delivery, telephone number, content of your order placed on the Eshop.
Personal Data relating to your use of the Site ("Service Data"): identifier of the device you use to visit the Site (MAC address), data relating to when you use the Site and for how long, information relating to your operating system and device type, search criteria and products/services viewed.
Personal data concerning you as provided in the context of your various requests (“Request Data”) via the contact page of the Site (your first and last name, e-mail address, telephone number and order number (optional), language, subject and content of your message) or as part of the subscription to the newsletter (your e-mail address).
“Profile Data”: based on the above Personal Data, Nesnesi will create and store user marketing profiles.
The Account Data, Order Data, Service Data and Request Data solely related to online appointment booking listed above will be collected via the connection between your device (smartphone, tablet, or computer) and the server by Nesnesi. Profile Data will be created by an analysis of other Personal Data collected by Nesnesi.
Nesnesi uses cookies on the Site. A cookie is a small text file sent to your computer or other device and stored on your hard drive or in the device's memory. We use the following cookies in order to keep track of your visits, to better adapt your future visits to your preferences (if applicable) and, more generally, to improve your browsing experience. By using these cookies, we provide a more personalized browsing experience on the Site. Non-functional cookies will only be installed if you have expressly consented to this. You can refuse, delete or block cookies at any time in your browser settings. However, certain features of the Site requiring the use of cookies may no longer be available. See our "Cookie Policy" for more information.
Purposes of Personal Data processing
Nesnesi collects, processes and uses Personal Data concerning you only for the purposes specified in this Privacy Policy. Nesnesi processes your Personal Data for the following purposes:
make the Site available to you and manage it;
process, manage and execute your orders placed on the Eshop;
inform you in the event that a desired product is in stock;
respond to all of your inquiries and other requests;
improve the content of the Site and your browsing experience;
notify you of updates to the Site;
contact you by regular mail, email and/or text message on your mobile phone with a view to informing you of promotional offers, new products or services, or Nesnesi events that may be of interest to you (direct marketing), provided that that you have specifically consented to it where such consent is legally required.
In addition, Nesnesi may process your Personal Data in order to monitor the use of the Site and the Eshop, to analyze user habits, to develop additions or new functionalities improving the Site, the Eshop and the services offered by Nesnesi in general, and carry out market studies. As far as possible, Nesnesi will process aggregated data (being data that cannot identify you or be linked to you, such as statistical data), pseudonymized or anonymized, rather than Personal Data, when the purposes of such treatments can be achieved in this way.
Legal bases
The legal bases for the processing of Personal Data are (i) the legitimate interests pursued by Nesnesi (namely the provision of an optimal service in favor of the users of the Site, with the aim of meeting the needs of these users, of managing their requests and to improve the Site as well as to ensure the security of processing, to learn the habits of its (potential) customers in order to be able to better target advertising for its products or services, without harming their fundamental rights and freedoms, to sell or transfer Nesnesi business or assets), (ii) where applicable, user consent (including with respect to direct marketing by email or text message to your mobile phone and (iii) where applicable, the need for the execution of a contract to which the user is a party or the execution of pre-contractual measures taken at the latter's request (for example within the framework of the Eshop).
Nesnesi may also be required to collect and process certain Personal Data in the context of competitions organized and managed by Nesnesi (on or outside the Site) and in which you freely decide to participate. The information relating to such processing of your Personal Data is detailed in the rules specific to each competition.
Nesnesi may use your Personal Data for new purposes that are not yet provided for in this Privacy Policy, on the basis of legal authorization or your consent. In any event, prior to using your Personal Data for other purposes, Nesnesi will inform you of changes to this Privacy Policy and, in the case of consent-based activities, Nesnesi will only process you Personal Data only after acceptance by you (if applicable).
Finally, Nesnesi reminds you that you are completely free to communicate Personal Data concerning yourself or not. Please note, however, that failure to provide certain information may result in the impossibility of using certain services and features offered on the Site, including the Eshop.
Direct marketing
If you consent to the use of your Personal Data for direct marketing purposes (including sending promotional offers and advertising communications by email and/or text message to your mobile phone), Nesnesi will use your Personal Data for the purposes to which you have consented until your consent is revoked. Nesnesi may send you promotional offers and advertising communications by e-mail and/or text message to your mobile phone (i) if you have provided your e-mail address or telephone number and (ii) if you have expressly consented , when communicating your e-mail address or your telephone number, to their use for direct marketing purposes (for example by subscribing to Nesnesi newsletters on the Site). Promotional offers and commercial communications may be sent to you by ordinary mail unless you object later.
In addition, these communications may be sent to you by e-mail if you are already a Nesnesi customer, provided that you have communicated your e-mail address to us in the context of the sale of a product or service, that these communications relate to products or services similar to those already purchased and that you have not objected, when collecting your data or subsequently, to such communications.
If you wish your Personal Data to no longer be processed for direct marketing purposes, you have the right to withdraw your consent in this regard, at any time, free of charge and without having to provide any justification. The procedure to follow in such a case is described in the “Your rights” section of this Privacy Policy.
Special or “sensitive” Personal Data
No particular or "sensitive" category of Personal Data concerning you will be voluntarily collected or processed by Nesnesi and we invite you not to communicate such data via the contact page of the Site or via any other free field.
Security
Nesnesi has implemented the appropriate technical and organizational measures to protect your Personal Data against accidental or unauthorized destruction, loss, modification, deterioration, use, access, disclosure or any other unlawful processing. or unauthorized. To guarantee this security, Nesnesi uses in particular the encryption of the communication between the Nesnesi server and your device and periodic backups. Nesnesi will not make your Personal Data available to the public.
Transfer of your Personal Data to third parties
The Personal Data collected by Nesnesi is not transferred to third parties, with the exception of external service providers and subcontractors (in terms of data hosting, Site maintenance, management of E- shop, sending emails) from Nesnesi in relation to which Nesnesi has taken the appropriate measures to protect your Personal Data, in accordance with the Privacy Law, and exclusively for the processing purposes described in this Privacy Policy. private life.
In general, Nesnesi will not transfer your Personal Data to third parties, except for transfers (i) authorized by applicable law or (ii) mentioned in this section or elsewhere in this Privacy Policy. Your Personal Data may also be communicated in the event of sale or transfer, by Nesnesi, to a third party, of all or part of its activities or assets.
Insofar as this involves the transfer of your Personal Data to countries outside the European Economic Area which would not be considered by the European Commission as ensuring an adequate level of protection of Personal Data, Nesnesi will ensure that measures are put in place in accordance with the Privacy Act, such as the signing of Standard Contractual Clauses of the European Commission or the verification of the adhesion of our partners to the Privacy Shield if necessary.
Duration of retention of Personal Data
Nesnesi does not store your Personal Data, as collected and processed in accordance with this Privacy Policy, for a period exceeding the period necessary to achieve the purposes described above.
If you have a user account and you no longer wish to be registered on the Site, simply unsubscribe by sending an email to [email protected]. Nesnesi will deactivate your user account and delete your Account Data within six (6) months of deactivation, except where Nesnesi has a specific legitimate interest in retaining your Personal Data for a longer period (for example, in to the extent that the data would be required to clarify an alleged infringement of third party rights or to comply with a legal obligation). In any case, during the aforementioned six (6) month period, you have the option of re-registering while keeping your Account Data.
If you do not have a user account and you use the Site, the Eshop or request Treatments, your Personal Data will be kept for the time necessary to carry out your request and, in any event, will be erased within six (6) months from the last processing of your Personal Data, will only process your Personal Data, subject to legal retention obligations for a longer period (for example, billing data will be retained for 7 or 10 years after the last billing date).
Log files
Nesnesi also records the following data when you visit the Site: your IP address, the third-party website from which you accessed the Site if applicable, the pages you visited on the Site, the date and time you have visited each page of the Site.
This information is only collected for statistical purposes and in order to continue to improve your experience on the Site. The data thus collected is in no way linked to the Personal Data concerning you collected during the registration procedure (Account Data).
"Send to a friend" feature
The Site offers you the possibility of sending by e-mail, to the people of your choice, the information or content available on the Site that you consider interesting. For this, you are asked to communicate, in the fields provided for this purpose, the first name and e-mail address of the friend to whom you wish to send the aforementioned information or content, for the purposes of their transmission. Nesnesi then sends an e-mail to your friend, in your name and on your behalf, under your entire responsibility. In this regard, you declare and acknowledge having obtained your friend's consent to the communication to Nesnesi of the aforementioned data concerning him. No information relating to this shipment is recorded or kept by Nesnesi. Nesnesi collects this data only to ensure the technical transmission of the e-mail. This communication is a private correspondence, no other use of Nesnesi content or information, in particular commercial or advertising, is authorized.
Sharing on social networks and social modules
The Site offers the possibility of sharing content on the following social networks: Facebook, Instagram (the “Social Networks”).
The content thus shared is accompanied by mentions written by Nesnesi but which can be personalized. When sharing information from the Site to Social Networks, the content is exported from Nesnesi's servers and sent (Uploaded) to the websites of the various Social Networks. The shared content, as published on the Social Networks and its use are then governed by the general conditions of use and the privacy policy of these Social Networks. Nesnesi invites you to carefully read these general conditions of use and privacy policy. Nesnesi assumes no responsibility for the content as exported on Social Networks, nor for the use made of it.
For your information, the facebook.com and instagram.com websites are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland is responsible for the Belgian website facebook.be;
Your rights
You have the right to access your Personal Data, as collected and processed by Nesnesi and to request its rectification in the event of inaccuracy or deletion (if applicable) in the event that it is not necessary. To exercise your rights, all you have to do is (i) log into your user account and modify your personal information, (ii) contact Nesnesi customer service using the contact form available on the Site at address https://nesnesi.com/en/contact-us, or (iii) send a written and signed request to Nesnesi at the email address [email protected] or at the postal address Vodovo BV – Jozef Buerbaumstraat 6, 2170 Merksem (Belgium). If necessary, Nesnesi reserves the right to request a copy of your identity card or other document identifying or proving that you are the person concerned by the Personal Data. In this case, we recommend that you cross out the unnecessary data before sending the document.
You also have the right to request the limitation of processing or to oppose the processing of your Personal Data as well as the right to portability (in certain cases).
You also have the right to object, at any time, free of charge and without having to provide justification, to the future processing of your Personal Data for direct marketing purposes by (i) contacting Nesnesi customer service using the contact form available to you on the Site at the address https://nesnesi.com/en/contact-us, (ii) unsubscribing from all correspondence by e-mail or text message via the link or the number provided at this effect at the bottom of each e-mail or text message received from Nesnesi, or (iii) sending a written and signed request to Nesnesi at the email address [email protected] or at the postal address Vodovo BV – Jozef Buerbaumstraat 6, 2170 Merksem (Belgium), with a copy of your identity card or other identification document, as well as any document proving that you are the person concerned by the Personal Data.
In general, you also have the right to withdraw your consent to any processing at any time. This withdrawal of consent does not affect the lawfulness of the processing based on the consent given before this withdrawal. In some cases, you also have the right to the portability of your Personal Data. These rights can be exercised by following the procedure described above.
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of the European Union in which your habitual residence is located, your place of work or the place where the violation is alleged to have been committed. , if you consider that the processing of personal data concerning you constitutes a violation of the Privacy Act. In Belgium, you can address your complaint to the Data Protection Authority (DPA) at the following addresses:
Data Protection Authority
Rue de la presse 35
1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
https://www.dataprotectionauthority.be/citizen
Modification
Nesnesi expressly reserves the right to modify this Privacy Policy and you agree to regularly review the Privacy Policy published and available on the Site. In modifying the Privacy Policy, Nesnesi will take into consideration your legitimate interests. You will receive a notification if the Privacy Policy changes. By continuing to actively use the Site after such notification, you acknowledge having read the modifications to the Privacy Policy.
Contact
Nesnesi is responsible for the processing of your Personal Data and ensures the confidentiality and security of said Personal Data.
Vodovo BV – Jozef Buerbaumstraat 6, 2170 Merksem, Belgium.
E-mail: [email protected]