FAQ
FAQ
How can I create an account on the website?
You can create your account directly on the homepage by clicking on the "register" link at the top right. Then enter your personal details and e-mail address on the form for creating an account. Then you choose your confidential password that you confirm twice. After registering on our website, you will receive a confirmation message in your mailbox.
Why do I need to create an account?
With your account you can place an order on our website and enjoy all the benefits of Nesnesi.
I forgot my password.
Click on "forgot password" and follow the procedure.
How can I change my personal data?
Go to your profile using your login and password. You can change your personal data in your personal account.
How do I know where my parcel is?
You will receive your products depending on the day and time of your order. As soon as your order has been prepared and shipped, you will receive an e-mail with a tracking number (track and trace number) with which you can follow the package.
I have received an item that I did not order. What should I do?
Contact our Customer Service using the contact form or send an email to [email protected].
I made a mistake when placing my order. What should I do?
Contact our Customer Service using the contact form or send an email to [email protected].
Can I buy an unlimited amount of products?
You can buy up to 20 products per order. If you would like to purchase more products, please contact our Customer Service using the contact form or send an email to [email protected].
I have ordered an item but it has not been delivered. What can I do?
Contact our Customer Service using the contact form or send an email to [email protected].
I don't live in Belgium, can you deliver somewhere else?
Nesnesi ships worldwide. Please consult our "Terms of delivery" page for more details.
I am unable to use my promo code on the website. What can I do?
Contact our Customer Service using the contact form or send an email to [email protected].
Can I safely pay for my purchases on Nesnesi.com?
The entire ordering process is completely secured. The personal and bank details are protected by a secure SSL server. So you can shop safely on our website.
Can I receive an invoice for my online purchases?
After the preparation and shipment of your order, you will automatically receive your invoice at the email address you provided with the order.
What payment methods are available for online purchases?
You can choose from the most common payment methods. Read more on our webpage “Payment methods”.
When will the track & trace number be communicated?
As soon as your order has been prepared and shipped, you will receive an e-mail with a tracking number (track and trace number) with which you can follow the package.
How does a home delivery work?
If you opt for home delivery, the package will be delivered to the delivery address you specified with your order. Upon receipt, you may be asked to sign a document. For more information, you can consult the bpost website.
What should I do if my order has not been delivered?
If you do not have any news after the estimated delivery time, please contact Customer Service using the contact form or send an email to [email protected].
How long will my parcel remain available at a bpost collection point?
The package remains available for 15 days at a bpost collection point.
How much are the shipping costs?
Shipping costs will be calculated according to the purchase amount and the delivery address.
Please consult our "Terms of delivery" page for more details.
What delivery methods are available?
There are three options for receiving your parcel:
- Delivery at home or at work
- Delivery to a collection point
- Delivery in a parcel locker
You can also choose to pick up you parcel in store (only in Belgium).
The package was not delivered because no one was home at the time of delivery. What can I do?
In the absence, the courier puts a message in the letterbox that he has stopped by. Then you have three options for receiving your package:
You have 15 days to collect it at the collection point stated on the message.
You can ask a third party of your choice to pick it up at the collection point stated on the message.
The chosen person must report with the message, completed and signed in full by the recipient of the package.
You ask the courier to present himself again at the same address via https://redelivery.bpost.be/red/requestRedelivery.do.
I want to return one or more ordered products. How can I do that?
The products must be returned within 14 calendar days from the day after delivery. Further instructions can be found on our “Return Policy” webpage. Please contact our Customer Service using the contact form for information about the procedure.
What are the repayment terms?
The refund of returned products can take up to 14 working days after receipt of the returned products.
What are the modalities for returning or exchanging products?
If the product has not been used or has been removed from the packaging, you can return or exchange it free of charge within 14 days. Further instructions can be found on our “Return Policy” webpage. Please contact our Customer Service using the contact form for information about the procedure.
What should I do if the package is damaged?
Contact our Customer Service using the contact form or send an email to [email protected].